Refund policy

When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you've had the item and how the item was purchased.

If you're receiving a refund after we have received your item, it may take an additional 3-5 business days to fully process your return and issue your refund.

Customer Sastifaction

At DG Serivces, your satisfaction is our first priority. We stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience. Our shipments are carefully inspected before leaving our warehouse. But in the event you received faulty item, simply follow the instructions below.

Important thing to note is that we will not entertain any exchange/refund at boutique if you order online without informing our online team first

In order to protect between seller and buyer, we have included a box when checkout for you to accept our terms and conditions of any use at this website.

Important:

All Sales are Final.
No cash refund except for no-stock item(s) . Refund process will take within 30 days.
No cash refund on any defective items. We will do exchange only.
No refund on issue for example on situations : change of mind or just don't like the item or any consumable product.
No cash refund on not suitable, not match, change mind situation
All SALE and promotional-priced items are non-returnable, non-refundable and non-exchangeable.
Orders cannot be cancelled once it is being processed. No refunds and cancellation will be entertained.
In all cases, the items returned must be in their original condition, Sealed with all the tags and the original packaging. The goods will be inspected once received.
The goods are customer’s responsibility until they have reached our warehouse. Please ensure to package your returned items properly in order to avoid damages. This include the boxes, packaging and tags. DG Services is not responsible for any items that are returned with damage.
Shipping charges are to be borne by the sender
DG Serivceswill not be responsible on missing parcel / lateness due to third party delivery partner. However we will help you on the process to track and enquire on your parcel.
DG Services recommends you use a postal service that insures you for the value of the goods you are returning and obtain a proof of posting.

What if I received a damaged ?

( this term not including SALE ITEM , as-is or any item we already mentioned there is minimal defect in product details )

Firstly, we apologise if the products received was damaged.

1.Please email us using the contact us form or email us at it.evangelist@dgservices.com.sg as soon as possible.
2. Replacement must be informed as soon as possible within 3 days after receiving.
3. NO REFUND. Only exchange, this is to avoid item returns due to personal favor and want a money back. It is easily to do on hijab and we have encountered many do that.
4. Customer can request for an exchange with any of the items available only with same value or higher.
5. Customer needs to send a picture or videos of the faulty item. Upon receiving the item, inspection will be made.

6. Return postage will be return refunded into personal paypal or Singapore local Bank Transfer in SGD$ only