DGS - MS Outlook - Change or update email account settings in Outlook for Windows

January 10, 2021

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You'll need to know your account type, the incoming and outgoing server names, and the SSL and port settings for your email account. You can either contact your email provider or, if you're using a popular email service, you can find these settings in the POP and IMAP email settings for Outlook topic.

Unsure who your email provider is? Look at your email address. The word immediately after the @ symbol is usually your email provider.

Open the Control Panel.
- Windows 10: In the search box on the taskbar, type control panel, and then select Control Panel.
- Windows 8.1: Type control panel in the search box, and then select Control Panel.
- Windows 7: Click the Start button, and then click Control Panel.
In Control Panel, search for and open the Mail icon.
On the Mail Setup - Outlook window, click Email Accounts...
On the Account Settings window, select the account you're trying to troubleshoot and select Change.
On the Change Account window, check the Incoming mail server and Outgoing mail server settings against those from your email provider or the reference article. If it's different, update the settings.
Under Logon Information, verify you're using the correct User Name and Password associated with your email account.

Note: If your email provider requires two-factor authentication, enter the generated passcode they provided instead of your regular password.
Click More Settings...
On the Internet Email Settings window, select the Advanced tab.
Under Server Port Numbers, compare the Incoming server (IMAP) and Outgoing server (SMTP) numbers to those provided by your email provider or from the reference article. If they don't match, manually change them.
Additionally, compare the encryption types (next to Use the following type of encrypted connection) for both Incoming and Outgoing servers as well and, if they don't match, manually change them.
Click OK, and then click Test Account Settings on the Change Account window.
On the Test Account Settings window, check if you have green check marks or red markers:
- Red markers indicate some or all settings are incorrect. Check your settings and test again. If the test fails, contact your email provider to verify the information.
- Green check marks indicate a successful test. Click Close, and then click Next and Finish on the Change Account window. Your email should be properly configured.

Want to see how it's done?

Update or change your email settings in Outlook for Windows

Open Outlook and select File.
Use the dropdown under Account Information to select the account you want to change.
Select Account Settings.
Select the type of information you want to change.
- Account Settings allows you to add or remove accounts, change server settings, and more.
- Account Name and Sync Settings lets you update the friendly name for the account and decide how many days' worth of email you'd like to synchronize.
- Server Settings lets you change the login information, including the password, server name, port, and authentication settings.
- Change Profile lets you switch to a new profile.
- Manage Profiles lets you add or remove profiles or change profile settings.
The most common settings you'll change are Server Settings.
Select either Incoming mail or Outgoing mail to change a variety of server settings. This is also where you can update your email password (after you've changed the password with your email provider).
When you're done updating your settings, select Next > Done